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Mobile network services are being upgraded in Dartmouth - boosting speed, performance and coverage.
There is a small chance these improvements may cause interference to TV received through an aerial such as Freeview, BT, TalkTalk and YouView.
These improvements will be implemented in Dartmouth, and symptoms could include intermittent sound, blocky images (pixelation) or loss of TV signal.
For residents who are affected by the upgrades, free support is available from Restore TV.
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Restore TV is an independent programme created by Digital Mobile Spectrum Limited (DMSL), an organisation owned by the UK’s four mobile network operators: EE, Virgin Media O2, Three and Vodafone.
Ben Roome, CEO of Restore TV, said: “We know just how important TV is to inform, entertain and provide welcome company. Restore TV exists to ensure we all can continue to access free to view TV as mobile services are improved across the country.”
“If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mobile mast.
“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”
Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free to view TV through an aerial, can receive a free Restore TV filter.
For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.
Any viewers who experience new interference to free to view TV should contact Restore TV on:
0808 13 13 800 (free from landlines and mobiles)
For more information, please visit https://restoretv.uk/